At Q Keto, we prioritize your satisfaction. Due to the nature of our products (dietary supplements and vitamins), we adhere to strict health standards to ensure your safety.
- Return and Exchange Conditions:
You can exchange or return the product within 3 days of receiving it.
The product must be in its original condition (fully sealed, plastic wrap intact, and unused).
We cannot accept returns for any opened products or if the safety seal is broken, for health and safety reasons. - Free Replacement:
If the product arrives damaged or defective during shipping.
If you receive the wrong product.
In these cases, we will cover the full shipping costs. - How to Request a Return:
Please contact us via WhatsApp or Email: info@q-keto.com
Please attach a photo of the product and the invoice to speed up the process. - Refunds:
Refunds will be processed to your original payment method (or as store credit) within 5-7 business days after we receive and inspect the returned item.